Refund policy

House of Mahogany Returns and Refund Policy

Thank you for shopping at House of Mahogany.

We endeavour to ensure that we provide you with the highest standard of product. 

If you are not entirely happy with your purchase, we're here to help.

You have 14 working days to return an item from the date of delivery. Please ensure that the item is in its original packaging along with the proof of purchase, and that the product is unused.

To start a return, you can contact us at info@houseofmahogany.co.uk. Please attach a clear picture of the item with your email.

If you need to return the item, please ensure that it is securely wrapped up and protected, due to its fragile nature.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

info@houseofmahogany.co.uk. Please include a clear picture of the item and the damage, and the packaging as received.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of the return shipping will be deducted from your refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at info@houseofmahogany.co.uk.